You don't need to be an experienced cyclist. The tour is designed for people of all skill levels, and our bikes are suitable for beginners.

Quality bicycles are allowed as part of the tour. They are suitable for varied terrain and are included in the total cost.

The tour is suitable for participants ages 12 and up and varying fitness levels. However, we recommend consulting a health professional in case of particular medical conditions.

The weather varies, but is generally cool in the morning and hot in the afternoon. It is recommended to wear comfortable clothing, sunscreen, a hat and a bottle of water.

The terrain is varied, but mostly moderate. We have routes adapted to satisfy participants of different skill levels.

Safety is our priority. We have trained guides, safety helmets and provide detailed guidelines to ensure a safe experience both on the bike and when swimming in the river.

In case of bad weather, the safety of participants is our priority. In case of cancellation, we offer rescheduling or refund options.

Yes, a bathroom will be available about one hour after the start of the tour.

You can cancel up to 24 hours in advance for a FULL refund. There is a 50% cancellation fee on all late cancellation notices. If you need to change or modify your booking, simply call us at +52 954 134 7889

If you feel your guide  has provided a great experience, gratuities are encouraged— and welcomed—at the end of your tour. We believe that recognizing excellent service is a personal matter, though 15% - 20% of your ticket price is a good rule of thumb.

Advanced purchase is strongly recommended, as tours often sell out. To maximize your chances of getting the day and time you prefer, please book well in advance.

We’re here to help! Simply call us at +52 954 134 7889 if you have any additional questions or concerns.