Ziplining in San Juan Lachao

• Is zip lining safe? What safety measures do you have?

Absolutely! Your safety is our top priority. We use top-notch equipment, and our guides are trained in safety procedures. We ensure everything is double-checked for a secure adventure.

• I’m not very athletic. Can I still enjoy the hike and zip line?

Yes, you can! The hike is moderate, and we pace it for all fitness levels. Our zip lining is designed for everyone’s enjoyment, regardless of athletic ability.

• What happens if the weather is bad?

Safety first! We monitor weather conditions closely. In case of adverse weather, we’ll reschedule to ensure you have a safe and enjoyable experience or provide a full refund.

• What does the tour price include?

The price includes the guided hike, zip lining adventure, a swim in the waterfall, an authentic Mexican meal, and roundtrip transportation. Plus, water to keep you refreshed!

• Are there any age or health restrictions for the tour?

The minimum age is 10 years. We recommend that all participants be in good health. If you have specific health concerns, please consult with us in advance.

• Will the tour feel crowded?

Not at all! We keep our groups small to ensure a personalized experience. You’ll get plenty of attention and space to enjoy every moment.

• I have specific dietary needs. Can you accommodate them?

Sure! Just let us know in advance, and we’ll do our best to meet your dietary requirements.

• How reliable is the transportation to and from the tour?

Very reliable! We pride ourselves on punctuality and comfort in our transportation, ensuring you get to and from your adventure stress-free.

• What’s your cancellation policy?

You can cancel up to 24 hours in advance for a full refund. We understand plans can change, and we’ve got one of the most generous cancellation policies around.

• Is transportation included with this tour?

Yes, pickup from your place of stay is included free of charge if it is located within Puerto Escondido. Transportation from outside city limits can be provided for an additional charge.

• When will I get picked up for my tour?

Pick-up times for this tour start at 6:00 am.

• Are all fees covered with the cost of the tour?

Yes, there are no additional costs for this tour.

• Are bathrooms available?

Yes, a bathroom will be available about one hour after the start of the tour.

• What if I need to change my booking?

You can cancel up to 24 hours in advance for a FULL refund. There is a 50% cancellation fee on all late cancellation notices. If you need to change or modify your booking, simply call us at +52 954 134 7889.

• I’m mobility impaired, can I still go?

We don’t recommend this tour for those who have problems walking or spine problems. If you’d like to discuss your situation further, please feel free to call us at +52 954 134 7889.

• Should I tip my tour guide?

If you feel your guide has provided a great experience, gratuities are encouraged—and welcomed—at the end of your tour. We believe that recognizing excellent service is a personal matter, though 15% – 20% of your ticket price is a good rule of thumb.

• Do I have to purchase tickets in advance?

Advanced purchase is strongly recommended, as tours often sell out. To maximize your chances of getting the day and time you prefer, please book well in advance.

• What if I still have questions?

We’re here to help! Simply call us at +52 954 134 7889 if you have any additional questions or concerns.